Return and Refund Policy
Any goods sent back without prior consent from Julez Shop will be sent back at your cost. All returns are the responsibility of the customer until they reach Julez Shop. If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- We will contact to confirm return
- Send all items back to us.
it can take 14 days for any refund to show on your account.